Increasing Civic Engagement in the Digital Agenda – ICEDA

Digital literacy is an essential life skill required to navigate the complexities of modern life, in particular in situations when governments are ready to provide eGovernment services that make their processes and the interaction of citizens with institutions more efficient. Civil society organizations (CSOs) in cooperation with local and national institutions and the media are best placed to contribute to identifying and responding to the citizen needs in regards to the development and practical use of eGovernment services, as well as increasing citizen demand for achieving the goals of the DAWB.

The ICEDA project aims to increase the engagement of the local civil society organizations (CSOs) in the shaping and implementation of the Digital Agenda in the Western Balkans (DAWB). In order to contribute to the achievement of the overall objectives, the following specific objectives will be accomplished within the project timeframe:

  • To increase capacity of CSOs and media for tackling challenges related to the Digital Agenda (DA), empowering them to become active participants in the process.
  • To enhance the role of CSOs in aiding state institutions to better exploit the potential of Information and Communication Technologies (ICTs) in order to improve quality of their e-services to the citizens and increase their oppenness.
  • To strengthen online trust and security by providing trainings and awareness raising through a network of CSOs promoting digital literacy, skills and inclusion at regional, national and local level.
  • To increase visibility of issues related to Digital Agenda within civil society and media.
  • To increase citizen demand for quality e-services through training and awareness raising by the CSOs.

The main target groups include local CSOs and local media, state institutions and citizens (general public) in the five Western Balkans (WB) countries: North Macedonia, Serbia, Kosovo, Albania, and Montenegro.




Small Grants














Date published

March 19, 2020