The last two years have given us a deeper understanding of why digitization is necessary to be a part of our daily duties. Digitalization became a must for many (public) services during the COVID-19 pandemic, and it also brought more awareness to the lack of e-services at the country level. As the need for digitalization becomes more evident, supporting mechanisms for this process are noted as well. Enhancing digital skills and understanding of e-Governance in a country is an important part of the digitization process as a whole.

The Digital Agenda (DA) is an extensive term referring to the development of the information society. In order to exemplify the current issues relating to the DA in the countries of the Western Balkans, as well as to place focus on the engagement of the civil society in this process, the project Increasing Civic Engagement in the Digital Agenda – ICEDA is currently being implemented. The ICEDA project is co-financed by the European Union (EU) and implemented by the Metamorphosis Foundation (North Macedonia) as a leading partner, then by the e-Governance Academy (Estonia), Partners for Democratic Change Serbia – (Serbia), NGO 35mm (Montenegro), Open Data Kosovo (Kosovo) and by Lëvizja Mjaft! (Albania). 

In line with the topics within the DA, the activities and studies of the ICEDA project are focused on the implementation of e-Governance, raising public awareness, digital literacy, and e-participation. Within this framework, in the period March-May 2022, research consistent with the previous studies (conducted in 2020, and 2021) was conducted. The aim of the research is to provide a comprehensive overview depicting the progress made regarding the implementation of the DA in the country during the past few years and incorporate the efforts made in terms of the ICEDA project. 

Find the report in English here.




Date published

July 28, 2022